Ordering & Delivery & Returns

Placing your Order

Placing an order at julie anns dolls houses could not be easier.

Just browse our online store, and click the items that you wish to purchase

Once we receive your order, we will send you a confirmation e-mail message. 


Order & Pay over the Telephone
If you are placing your order over the telephone, please be ready to give the following information :
  • Your name, address, daytime telephone number.
  • Your credit or switch card number and expiry date. ( We will also require the issue number from switch cards ) .
  • Details of your order using the product code and quantity.
IMPORTANT : All orders are processed by computer, failure to give the correct details will delay your order.
I can also accept credit and debit cards & PayPal Payments
Please provide the cardholders details
Your account must be both confirmed and showing as verified.
This is to protect you as the customer, and me as a seller.
If your paypal account is not verified, your account and address can be confirmed by paypal, Telephone paypal on 08707307191 and they will happily do this for you.

If you do not wish to place an order online

You can always order by Telephone or by post, simply order the item of your choice, and choose your required payment method. ie cheque or postal order !
I can accept a Cheque, Postal order, please make payable to " julie anns dolls houses" and send to the following address:

Julie Anns Dolls Houses

26 BOWOOD CLOSE
TUNSTALL GRANGE
SUNDERLAND
TYNE & WEAR
SR2 OBY

Goods will be despatched once full payment has been received and cleared. Please allow 5-7 days to process payment.

DELIVERY :

PLEASE NOTE : Northern Ireland and Non UK mainland such as Highlands are not included in the United Kingdom postage charge , please contact us for shipping costs.

Zone 1
England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in zones 2 and 3.
Zone 2
The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Zone 3
Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25.

Please note that we classify the Channel Islands as an International destination.

We do not deliver to PO Box or BFPO addresses.

If unsure about delivery costs please email for further infomation.

We aim to dispatch your goods within one working day of receiving cleared payment. This item will require a signature upon delivery. Please provide us with a delivery address where there will be someone in to accept the parcel and a telephone number in case the courier needs to contact you.

PLEASE NOTE : DELIVERY OF PARCELS OVERSEAS ?

Sorry we are unable to take orders from overseas

We aim to dispatch your goods within one working day of receiving cleared payment. This item will require a signature upon delivery. Please provide us with a delivery address where there will be someone in to accept the parcel and a telephone number in case the courier needs to contact you.
If any parcel has not been received within the given time
Please email

RETURNS
Please let us know of any problem before returning products and we will do our upmost best to help you.
Julie Anns  will only accept returned goods, if notified within the specified time (within 7 working days of receipt of goods)
It is the customer’s responsibility to ensure that goods are adequately packed, prior to being returned to us. Where possible, please only send goods back in the original packaging that they were supplied in. 

We do not issue advanced replacements for faulty goods.  A replacement or refund will only be issued, once the goods have been inspected by us.

The cost of returning goods will be at the buyer’s expense, except where goods have incurred damage by the courier that we contracted.  In this case, we will arrange collection.